All participants must read and sign a voluntary release and waiver of liability prior to taking the tour.
Zipline Tour Restrictions:
- Flyers must be at least 7 years old, 4ft tall and weigh between 60lbs and 275lbs.
- Minors must be accompanied by an adult.
- All participants weight, height and age will be verified upon check-in. Those not meeting requirements will not be able to participate on tour and will not be eligible for any refund. Restrictions are for guest safety and strictly enforced.
- If you are pregnant, you should not take part.
- If you have back, neck, or muscular problems, you should carefully consider whether to participate.
- All participants are in suitable physical condition for this activity. If there are any questions, I (we) will consult a physician.
PLEASE NOTIFY HAWAII ADVENTURE CENTER IF YOU NEED TO CANCEL OR RESCHEDULE AN ACTIVITY.
You can do so by calling (888) 207-0722 or contact us online.
- No refunds for cancellations within 48 hours of activity
- For groups of 6+ there are no refunds for cancellations within 72 hours of activity
- We will gladly reschedule your activity at no extra cost if changes are made prior to the 48 or 72 hour cancellation period
- Cancellations from date of booking to 48 hours before activity or for larger groups 72 hours before activity are subject to a 10% service charge
- If for some reason we are unable to confirm your reservation with the activity operator due to oversold seats or other unforeseen reasons, a full refund will be provided and you will be notified immediately to discuss alternative dates and activities
If a tour operator cancels any trip due to weather, mechanical failure, unsafe conditions, or insufficient reservations, a full refund will be provided.